Plowing snow from Greenfield's 120 miles of public and private streets is a complicated and formidable task. It involves coordinating plows, staffing mechanics, customer service operators, and route supervisors to inspect and control plowing activities and other support personnel. The hours can be extraordinarily long, with operations conducted during the most unfavorable weather and driving conditions. We realize that in an operation of such size, and complexity there are bound to be complaints or requests for additional service.
D.P.W. has a formal, computer based system, to respond to complaints. If you believe that a request for service is warranted and sufficient time has elapsed for us to have responded, please call our snow complaint number at 772-1528. This number is staffed by trained customer service representatives who will log your complaint into our computer database. This information then is relayed to our field supervisors for quick resolution. Please understand that this is the FASTEST WAY to get a complaint resolved. Calling any other city or D.P.W. offices will not result in quicker service.
Remember, driving in winter snowstorms should be avoided whenever possible. In every winter storm, there are times when road conditions are hazardous despite everyone's best efforts. Our work to restore safe road conditions is completed quicker and more efficiently when roads are free of traffic and illegally parked vehicles.
Greenfield's average yearly snowfall for the past 20 years is 54 inches per year.
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